Big Solutions for a Big Company
For the past 5 years, Managed Maintenance, Inc. (MMI) has partnered with Lenovo to address the challenge of building and implementing a global solution to manage the maintenance and support services contract business associated with Lenovo’s acquisition of the IBM X86 business. MMI was chosen because of the company’s intimate knowledge of this business.
MMI development team built a complex, yet easy-to-use solution, LSCS (Lenovo Services Contract Systems) for Lenovo. This channel-enabled solution gives Lenovo 360-degree functionality that includes Renewal Analytics and Alerts, Workflow and Reporting, Customer Service Requests and Audit Trails, Contracting Quoting Functions, Entitlement, and Complex Billing Management in 136 languages and 155 currencies in more than 195 countries around the globe.
MMI managed LSCS for Lenovo for 4 years, providing 7×24 global support; and then seamlessly transitioned the management, maintenance, and support of the solution to Lenovo.
LSCS manages several hundred million dollars of Lenovo’s service portfolio and they plan to expand their solution to other lines of its services businesses in the near future. MMI’s executive team and rank-and-file staff set themselves apart from other companies in this market place with their business knowledge, technical prowess, and outstanding customer service.
See How You Can Benefit From MMI’s Solutions
Our team’s combined decades of experience in IT channel sales and maintenance revenue management has given us the ability to create solutions that alleviate technology organizations’ most pressing current and future business problems.
See how you can benefit. Contact MMI’s sales team today to learn how to get started.