Delivering innovative solutions to the technology channel for more than a decade.
Established in 2007 out of the IBM Business Partner Channel, MMI was born from the realization that most, if not all, of today’s technology provider organizations were lacking suitable tools or in-house expertise to effectively manage and harness customer data around hardware and software assets, and associated maintenance and support. For many, the result was often poor or disparate views of upcoming sales opportunity, customer attrition, and forfeiture of profitable annuity revenue.
Managed Maintenance’s track record and future longevity is the sum of multiple parts, from our people and solutions to our deep-rooted industry knowledge. This is the trifecta that has allowed us to stay ahead of our clients’ needs, and the competition.
For over 10 years our team has been the key to our company’s and our clients’ success. Everyone at MMI is committed to becoming experts in the service contract and revenue generation space. From a technical perspective, our developers and product leads follow an agile approach, letting us push product updates faster and deliver custom client implementations on an accelerated timeline. This dual commitment to learning and efficiency means clients see results – i.e., revenue growth, client retention, cost-savings – sooner rather than later.
Our team’s combined decades of experience in IT channel sales and contract management best practices have given us the ability to create solutions that alleviate an organization’s most pressing current and future business problems. With our extensive expertise, we do more than listen; we ask the right questions helping you pinpoint the root business challenges or gaps you have yet to consider.
Rather than develop a one-size-fits-all solution, we committed to creating ONEview, a core product that could be configured to meet any client’s unique business, data, or customer needs. We understand the nuances that underlie each link in the IT channel, from Manufacturers and Distributors to Resellers and End Users, and we produced a solution that can meet the business needs for all.
From Our Clients
We’ve chosen to use MMI for contract management of our customers because of their professionalism, their attention to detail, their knowledge of the industry, the knowledge of different industries within our customer set, and their ability to be able to grow our customers support contracts.
MMI’s ability to collaborate closely with our project team, and its business knowledge, were valuable assets in this complex and critical transition.
Leveraging MMI solutions, warranty capture rates surged from 70% to 94%. What our customers experienced is higher levels of service, which translates directly into improved client satisfaction and retention.
ONEview streamlines contact renewals because all of the data is in one spot. We grab the information, quote what we need, and send it to sales managers for review. They can then immediately send it out to their clients. It is a lot easier and faster than finding out something is due for renewal, asking for a quote, and sending it to the client. It eliminates a couple of steps and increases our pricing consistency.
We actually don’t see them [MMI] as a separate partner. They’re really just an extension of our team.
The ONEview portal gives our client visibility into – and control over — their IT budgeting and spend.
Whenever you contemplate turning a core piece of your business over to a third party, especially if it entails interacting with your customers, there’s always some concern about how your customers will react. In fact, Champion’s management was surprised at how seamless it was to integrate MMI’s contract management service into their overall operational process model. What our customers experienced is higher levels of service, which translates directly into improved client satisfaction and retention.
301 Yamato Road
Boca Raton, FL 33431
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The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Members include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies.
To learn more visit TSIA’s website.
Launched in 2011, the TSIA Partner Advisory Board (PAB) represents the overall TSIA partner community and provides input to TSIA on partner program offerings, initiatives, market/industry trends and feedback on ways to strengthen the community.