MMI Channel Offerings Guide2018-08-09T09:26:06+00:00

MMI Program Guide for the Technology Channel

MMI solutions are designed to meet the technology channels most pressing IT asset and contract management challenges.  See how our solutions support the efforts and needs of the entire technology supply chain and which tiers benefit the most from each.

 
Channel Tier ONEview Asset & Contract Management Technology Strategic Resourcing – Sales & Marketing for the Channel Inventory Management Services Consulting Services
Manufacturer
Distributor
VAR | Reseller
End-Customer
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Challenges Faced by IT Channel Providers

Service and support contracts, licenses, and warranties all have the potential to play a pivotal role in connecting companies and boosting revenue potential across the supply chain.  However, without the right tools and processes in place, providers end up leaving money on the table and instead face a host of challenges including customer attrition, high operating costs, and poor customer satisfaction.

MMI’s technology, staff augmentation, and consulting solutions are designed to address the specific needs and challenges of technology suppliers.  If you are experiencing any of the challenges below, see which of MMI’s solution(s) can help.

Challenge ONEview Asset & Contract Management Technology Sales & Marketing Strategic Resourcing Services Inventory Management Services Consulting Services
Customer Dissatisfaction / Frustrations X X X X
Data Housed in Disparate Systems X X X X
Data Integrity Challenges X X X X
Difficulty Maneuvering Vendor Processes X X X
Inaccurate Inventories X X X
Ineffective Quote to Contract Processes X X X X
Inefficient Tools to Manage Asset & Contract Data X X X X
Manual Data Management Practices X X X X
No Process for Invoice Reconciliations X X X
No Standardized Training Program for Internal Teams X X X
Poor Reporting Capabilities X X X X
Poor Visibility of Service Opportunity X X X X
Poorly Defined Contract Management & Service Renewal Processes X X X X
Poorly Defined Inventory Management Processes X X X X
Service Delays X X X
Low-Revenue Renewals Are Left Untouched X X X X
Too Much Time Spent Managing Inventory Requests X X

Challenges Creating / Implementing a New IT Service Management Program or the Technology to Support It

“As-Is” State Not Well Understood X
Business Requirements Not Documented X
Internal Processes Affect Multiple Business Units X
Project Scope Not Defined X
Lack of Resources with Business Process Improvement Experience X
New Solution Lacks Executive Support X
Poor Data Management Practices X X X
Project Goals and Success Factors Not Documented X

Program Outcomes & Benefits

Are you looking to attain specific outcomes from your asset and service contract management and renewal strategy? When done properly, technology organizations can achieve benefits that extend beyond their bottom line to reach customers and their downline (and upline) channel ecosystems.  See which of MMI’s solutions can help you achieve your desired outcomes while helping you to maximize your service revenue potential.

MMI Program
Benefits & Outcomes
ONEview Asset & Contract Management Technology Sales & Marketing Strategic Resourcing Services Inventory Management Services Consulting Services
Custom Reports & KPIs X X
Customer Loyalty & Retention X X X X
Data Enrichment X X X
Enhanced Channel Collaboration X X X
Enhanced Data Management X X X X
Enhanced Sales Forecasting X X X X
Improved Customer Communication X X X
Improved Customer Experience X X X X
Improved Renewal Capture X X X X
Increased Service Revenues X X X X
In-House Expertise X X X
Opportunity Identification & Management X X X X
Reduced Operational Costs X X X
Streamlined Processes X X X X
Training Resources X X
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Learn more about how MMI’s performance-enhancing services can benefit
you and your downline channel.  Contact our sales team today.

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