ONEview Custom – Tailored Contract Management and Automated Quoting Solutions for Complex Service Channels
While simple or off-the-shelf products may work for organizations managing only a handful of contracts, they are no match for companies operating in a multi-tiered contract ecosystem. ONEviewCustom provides an end-to-end contract management and automated quoting solution for technology providers with complex service channels. Purpose-built to your organization’s unique technology requirements and business strategy, ONEview Custom helps businesses to better manage data complexity and address revenue challenges throughout the service contract lifecycle.
ONEview Custom increases contract renewals and gross profits by empowering you to:
Track, manage, and renew hardware and software assets, associated warranties, licensing and support contracts.
Manage annuity agreements and key asset data across your entire account base, regardless of location, type, or manufacturer.
Proactively notify downline clients of contract renewals, service withdrawals, new promotions, or equipment refresh.
“We find that equipment replacement cycles are time consuming, labor intensive, and often neglected for Ingram and our channel partners. MMI solutions simplify and streamline the entire process of managing IT assets, warranties, and service contracts.” Jason Hernandez, Ingram Micro
See how ONEview can optimize the management of your contract lifecycles while helping your business to capture more recurring service revenue:
Custom Reporting & Analytics - Automate custom notifications and reporting to expedite timely renewals
Native Channel Management - Multi-tiered and role-based access and security for your entire channel
Multi-Language & Multi-Currency - Accommodate global service infrastructures with language translation and currency conversion
Custom Quoting & Order Management - Custom quoting and order management tailored to the needs of the most complex service ecosystems
Global Views of Service Activity - Access global views in real time from anywhere in the world
Integrated Billing for Contracts - Integration with back-end billing systems to provide a streamlined approach to order management
Integration with Key Business Systems - Integrate with mission-critical business systems, including legacy systems, CRMs, ERPs, order management systems, etc.
Client-Facing Cloud Application - White-labeled with provider logo and branding
How Can a Tailored Contract Renewal Automation Solution Benefit You?
Increased Annuity Revenues
Reduced Operational Costs
Proactive Opportunity Identification
Enhanced Budgeting & Forecasting
Customer Loyalty & Retention
Improved Customer Communication
Channel-Ready Data Security
Global Data Visibility
How it Works
MMI's employs a standardized six-step process which takes a new client from initial conversations through to a successful implementation and launch.
Initial Discussion – Let’s learn more about each other.
MMI's Complexity Survey – MMI’s complexity survey was developed to help companies understand the complexities that prevent them from leveraging an “out of the box” service contract management solution. Once completed MMI will walk you through your results and discuss how they compare with your industry peers.
ONEview Demo – Having a better understanding of your business needs an MMI associate will now provide you and your team with a tailored demonstration of ONEview. This demo will provide some insights into how your business can leverage ONEview's capabilities to overcome the complexities of your contract management and service delivery processes.
Business Solution Review (BSR) - The next step in the discovery process is conducting a formal Business Solutions Review (BSR) which provides your business an opportunity to introduce additional team members to ONEview and to offer more specific details and information related to the needs and expectations for implementing a centralized contract management and renewal automation solution.
Blueprint Engagement - In many organizations, technology and business processes are separate conversations. With MMI’s blueprinting engagement MMI’s team of experts meet with all essential business units to discuss the business requirements of a solution to automate your contract management and quoting needs. The result is a fully defined roadmap that details the requirements for building and implementing your solution – which can be used by MMI or any other provider of choice.
Architecture & Implementation – We are now ready to build and implement your solution.
Optimize Your Business...
Service Contract Management
ONEview Basic is MMI's foundational renewal management platform which automates basic renewal processes to empower small-to-midsized technology providers to capture more recurring service revenues. ONEviewBasic streamlines service and product data from disparate sources into a single application, lowering the cost of sale and arming your business with organized and accurate customer data and reporting.
Leverage MMI's years of expertise in the IT channel to build a more efficient and profitable service management practice. MMI's Advisory & Optimization Consulting services ensure your business is addressing 100% of service revenue opportunity through better data management strategies, streamlined processes, enhanced sales forecasting, and better overall business planning.
MMI's SIGNATUREelite program is a turn-key, pay-for-performance business outsourcing practice that provides your business with a team of experts to either supplement or take full responsibility over managing and growing your IT maintenance practice. Our experts draw upon their deep experience and employ a proven methodology of people, process, and technology.