The key to successfully improving and/or implementing an enterprise-level IT solution starts with the blueprint.
The key to successfully improving and/or implementing an enterprise-level IT solution starts with the blueprint – a critical first step that brings business units, stakeholders, and decision makers into the conversation to evaluate and analyze business processes in order to set strategic goals and plans for the future.
With MMI’s Technology and Business Process Improvement Blueprint Services, MMI takes a four-step approach to help you navigate essential planning activities to evaluate and correct deficiencies and define plans to improve operational performance and drive competitive advantage in the marketplace.
Step One: As-Is Analysis
Step One is designed to bring clarity on how the business operates today. This includes an in-depth analysis of organizational processes, service sales and renewal processes, and supporting systems and technologies. At this stage of the process, SMEs and IT experts play an important role in validating assumptions about the existing state of technology and business processes.
Step Two: Setting Strategic Goals
Working as your external expert, MMI will bring internal stakeholders and business decision makers together to articulate and document the strategic goals and success factors for the project. In this step, decisions about future state, desired business and technology outcomes, and organizational changes will need to be made. MMI will also perform a SWOT analysis to document potential Strengths, Weaknesses, Opportunities and Threats (SWOT) to the organization.
Step Three: To-Be Planning
MMI’s experts will continue to guide stakeholders by helping identify and document customer needs, business gaps, challenges, and transformations that must be addressed. Included in the “To-Be Plans” are organizational and process changes as well as IT changes to accommodate a new solution. Action items and plans identified during this stage are formed using industry best practices and the outcomes of similar projects in other organizations.
Step Four: Recommend
MMI will deliver a blueprint that details the requirements for building and implementing the new solution. Taking what was learned in previous conversations and with desired outcomes in mind, MMI will incorporate the elements most critical to success while helping to avoid known pitfalls. Once accepted MMI will work with internal teams to transfer applicable knowledge to support the chosen solution.
MMI enters as the qualified experts who are not invested in current processes and can bring new ideas and best practices to the conversation.
Establish Project Goals & Success Factors
Establish Project Participants
Perform Preliminary Analysis including Data Analysis, Benchmarking, & SWOT Analysis
Perform “As-Is” Diagnosis including As-Is Technology, Organization, and Business Processes
Document Process Mapping
Create a Business Process Model to illustrate process relationships
Identify Business Requirements
Develop “To-Be” Documentation to highlight what processes will look like in an ideal state without financial or resource constraints
Perform Gap Analysis to identify gaps between the “As-Is” and “To-Be” Models
Perform Process Value Analysis to examine internal processes and determine areas that can be streamlined
Root Cause Analysis to determine causes of inefficiencies
Identify Alternatives for areas where outsourcing or technology can be used to reduce cost or minimize expenses
Business Process Improvement Plan using recommendations based on best practices
Submission of recommended solution with a focus on cost reduction and increases in efficiency and productivity
Submit Recommendations which outline areas in which automation should be utilized, integrity of data needs improvement, and where overlapping activities would be better streamlined with more efficient technologies
Deliver Implementation Plan and Revised Process Map which will trace the way the new process should be constructed given the process ideal and any constraints that exist in terms of resources, and available financing
Perform Knowledge Transfer to ensure that the recommended solution and implementation plan is understood and
that the organization is prepared to implement the new process and technology
What are some of the roadblocks that are preventing your business from successfully implementing or updating an enterprise-level IT solution?
MMI’s ability to collaborate closely with our project team, and its business knowledge, were valuable assets in this complex and critical transition.
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Our team’s combined decades of experience in IT channel sales and maintenance revenue management has given us the ability to create solutions that alleviate technology organizations’ most pressing current and future business problems.
With MMI’s Technology and Business Improvement Blueprinting Services, MMI will bring the expertise needed to assist your teams in building and implementing an IT solution that will meet the needs of your business and your downline channel.
Get in touch with MMI today to learn how to get started.