MMI Contract Management Drives Increased Services Revenue for VARs, VADs and OEMs
Boca Raton, FL (December 1st, 2009) – Managed Maintenance, Inc. (MMI) has developed a complete contract management process optimization solution to help technology companies and their distributor and reseller channel partners increase revenue through proactive renewal of maintenance and support contracts. The system combines MMI’s OneView unified contract management portal – providing a consolidated, real-time view of all customer contract information along with reporting tools and a notification system that alerts customers to expiring contracts and product lifecycles – with professional services to help streamline asset, warranty and service contract management processes.
“Whether you’re a manufacturer, distributor or VAR, maximizing revenue generation and improving customer satisfaction and retention are critical. Yet many companies neglect a lucrative revenue stream, and risk customer satisfaction as well, by failing to proactively pursue service contract renewals,” said Frank Casillo, Executive Vice President at MMI. “If ten $3,000-a-year maintenance contracts lapse in an average month, for example, that amounts to $360,000 in lost revenue in one year alone.”
MMI’s offerings solve the problem by enabling VARs, VADs and OEMs to easily monitor service contract renewal schedules and equipment replacement cycles. Benefits include:
Increased maintenance and service contract renewal rates.
Increased top line revenues and ongoing annuity revenue streams.
Reduced contract management time and cost.
Improved service/maintenance contract-related sales forecasting and budgeting.
Fewer disgruntled customers who are refused service due to an overlooked lapsed contract.
Leads to drive new equipment sales and/or conversion renewal revenues.
MMI offers the OneView portal to clients in conjunction with its professional services on a hosted Software-as-a-Service (SaaS) subscription basis. The portal can be customized with an OEM, VAR or distributor’s logo and branding for use by their customers and extended supply chain. More information is available at managedmaint.com.
ABOUT MANAGED MAINTENANCE, INC. MMI is a leading provider of outsourced asset lifecycle and service contract management solutions that enable technology manufacturers and their channel business partners, distributors and service providers to maximize service contract and equipment replacement revenues. MMI’s professional services and OneView unified contract management portal simplify the management of the entire lifecycle of their service and maintenance contracts, thereby reducing the cost of procurement and increasing the revenue opportunity to the supply chain. Founded in 2006, MMI now manages more than $200 million in maintenance business for a wide variety of technology products. MMI is headquartered in Boca Raton, Florida. For more information visit managedmaint.com.
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