Employees Celebrate Customer Service Month at Managed Maintenance, Inc.
BOCA RATON, Fla.–(BUSINESS WIRE)–Managed Maintenance, Inc. is happy to announce that April is customer service month. This employee-based initiative is being led by MMI’s President & CEO Tina Lux-Boim. In an effort to demonstrate MMI’s high dedication to its customers, effective April 13 at 10:00 a.m., Ms. Lux-Boim will set aside 2 hours every other week to take calls from customers, partners, and employees to talk about their experiences, challenges, and insights regarding MMI and its offerings. “With all the work that needs to get done day to day, it is easy to forget about consistently keeping in touch with the people that matter most to our business. As CEO, it is critical for our employees, as well as myself, to be proactive in working with our customers, our partners, and each other,” said Ms. Lux-Boim. “I want to personally demonstrate this commitment to our customers, as well as be a role-model for MMI’s employees.”
Both employees and managers will also be participating by sharing their customer service success stories. “MMI will reach out to the on-line community in articles, videos, blog posts, tweets, and the like. We want to make sure everyone participates on some level and that the spirit of customer service is felt not only in the month of April, but every month of the year,” said Ms. Lux-Boim. MMI encourages its employees to remember how every single employee has an impact on how a customer might feel about the organization. In response, this new initiative also encourages MMI customers, prospects, and partners to share their thoughts as to how MMI can be the most responsive and customer-friendly organization with whom they do business. “MMI personnel will field questions about its products and services, and is open to listen to ideas regarding how the Company can make improvements. We just want to hear from the people we are here to serve,” added Lina Sosa, MMI’s Sr. Director of Strategic Outsourcing.
MMI solutions enable technology manufacturers (OEMs), their channel partners, distributors and service providers to maximize service contract and equipment replacement revenues, and help end user organizations ensure uninterrupted maintenance and support coverage. For more information, please contact MMI at firstname.lastname@example.org
Managed Maintenance, Inc.
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Patricia McLoughlin, 561-869-4399 x1287