The Business Analyst will be an important part of new client implementations from start to go-live, and will work with project management, developers, QA, UAT, and client stakeholders to achieve our clients desired functionality. No two days will be the same for this individual, but the primary responsibility of this position is to own the process of configuration and change management from initial requirements gathering all the way to the client going live with our software. You will create detailed functional designs, using Agile methodologies and tools; story writing and validation including conditions of satisfaction.
Responsible for researching and refining functional requirements as well as communicating directly with customers in collaboration with Product Managers.
Create detailed functional designs, using Agile methodologies and tools; story writing and then apply business analytics and reporting; validation including conditions of satisfaction.
Work closely with engineers and testers to ensure the product to be built actually gets built.
Backlog maintenance through proper story prioritization.
Create materials to help train additional teams on new functionality.
Review, comment, follow-up and target defects and enhancement requests.
Participate in customer meetings to get a better understanding of customer ideas and issues.
Take ownership of the delivery of features and capabilities through the development process.
Develop dashboards in Excel using Pivot Tables, Power Pivot. Automation of tasks using macros, excel packages.
Participate in customer requirements meetings to understand, capture and validate new requirements for development/modifications/enhancements.
Collect and connect data across the databases and information sources.
Interact daily/weekly with Operations management, IT/IS specialists, corporate business analyst to ensure operational delivery support services.
Work with IT to transform existing solutions to new methodology and technology.
Leverage collaboration portals like SharePoint for requirements gathering, design, project development and deployment.
Analyze client business process/requirements and develop corresponding process and data flows.
Perform gap analysis activities to identify and document any possible requirement gaps as well as provide creative solutions to ambiguous business problems.
Develop materials and deliver training required for each client assigned implementation.
Configure data and business rules for new/existing implementations.
Assist with testing strategies, conditions and evaluation of expected results.
Deliver meeting minutes, status reports, and post-project evaluations as required.
Offer in-depth line of questioning to uncover barriers, resistance and overall software usage.