About Us

Our History

Established in 2007 out of the IBM Business Partner Channel, MMI was born from the realization that most, if not all, of today’s technology provider organizations were lacking suitable tools or in-house expertise to effectively manage and harness customer data around hardware and software assets, and associated maintenance and support. For many, the result was often poor or disparate views of upcoming sales opportunity, customer attrition, and forfeiture of profitable annuity revenue.

Managed Maintenance’s track record and future longevity is the sum of multiple parts, from our people and solutions to our deep-rooted industry knowledge. This is the trifecta that has allowed us to stay ahead of our clients’ needs, and the competition:

  • Our flexible product: Rather than develop a one-size-fits all solution, we committed to creating ONEview, a core product that could be customized to any client’s unique business, data or customer needs. We understand the nuances that underlie each link in the IT channel, from manufacturers and distributors to resellers and end users, and produced a solution that can be tailored for each.
  • Our business expertise: Our team’s combined decades of experience in IT channel sales and contract management best practices have given us the ability to create solutions that alleviate technology organizations’ most pressing current and future business problems.  Given our background, we do more than listen; we ask the right questions to pinpoint the root business challenges or gaps clients have yet to consider.
  • Our people: For the last 10 years (and for many to come), our team has been the key to our company’s and our clients’ success. Everyone at MMI is committed to becoming experts in the service contract and revenue management space. From a technical perspective, our developers and product leads follow an agile approach, letting us push product updates faster and deliver custom client implementations on an accelerated timeline. This dual-commitment to learning and efficiency means clients see results – i.e., revenue growth, client retention, cost-savings – sooner rather than later.

    Associations & Memberships

     The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. TSIA delivers world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs. Members include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries.

    To learn more visit the TSIA website.


    MMI is a proud member of the TSIA Partner Advisory Board.  Launched in 2011, the TSIA Partner Advisory Board (PAB) represents the overall TSIA partner community and provides input to TSIA on partner program offerings, initiatives, market/industry trends and feedback on ways to strengthen the community.


    MMI is a proud member of the Retail Solutions Providers Association (RSPA) which is an Industry Association dedicated to the retail technology industry. RSPA Members are resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace.

    To learn more, visit the RSPA website.

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